First off they couldn't find my reservation even with the conformation number. Second floor room no elevator and I had 2 pc of luggage. Left to go eat dinner and when I returned neither of my keys would open my room. Had to go back down stairs to get new keys. None of the staff seemed to speak English except the front desk. I went to Disney the next day. It was horrible and hot and we stayed to long and when I got back to my room again my keys wouldn't work. So back down stairs to get new keys. Got cleaned up and left to get something to eat and yes when I got back neither of my keys worked. Back down the stairs to get 2 new keys. All in all I say avoid the Floridian Express.