The attention to details is quite unique, best materials and craftsmanship is evident everywhere; from the concierge to the piano player in the Lobby it just works well. Excellent service and food in the Market restaurant. We had a small emergency, no problem, had prompt first aid help, and a no-charge limo to the hospital. Needless to add that the suites are excellent and the location of Shangri-la is hard to beat. The Shangri-La is an excellent hotel. I was recently there on business for three nights, everything from the staff, to the quality of the room service food, the spa, the room itself was fantastic. There was a roomy desk, couch, and a bar area. We were there for a week and it was enough space to move around and feel like you weren't cramped. Located walking distance from the water - we had a great stay!