The staff was absolutely great. We were 6 hours late due to a flight failure and arrived without any luggage. The staff took great care of us and supported where possible. Thank you for that and also for the room upgrade. The location of the hotel is super central, opposite the CN Tower, right on the Union Station and only about 10 minutes walk to the city center. The rooms are well appointed, with top toiletries and complimentary in-room water. The attached restaurant has a well-stocked menu and offers very good quality breakfast and dinner. The atmosphere in the restaurant, unfortunately, has a canteen character, which reduces the enjoyment of good food. The swimming pool with Jacuzzi is OK, but unfortunately not very attractive design.