Lake Kivu Serena Hotel

Lake Kivu Serena Hotel

Hotel
4 stars 

Gisenyi Rwanda, Gisenyi (P.O. Box 226 Gisenyi, Shores Of Lake Kivu,), Gisenyi, Rwanda

ExcellentBased on 208 reviews
8.6

C$ 251

Cheapest rate

rate per night

Best deals for Lake Kivu Serena Hotel

Explore the most appealing deals available for Lake Kivu Serena Hotel, ensuring you get the best value for your stay. Properties were last updated on 12 junio 2025.
jue. 19/6
vie. 20/6
Standard Room
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Queen room
2 queen beds
2 queen beds
Double room
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Superior Room
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
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About Lake Kivu Serena Hotel

Discover essential information, amenities, and features of Lake Kivu Serena Hotel, providing insights into what to expect during your stay. Information on this property was last updated on 12 junio 2025.
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu,the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with th...

Good to Know

Check-in time2:00 PM
Check-out time11:30 AM
Payment & CancellationPolicies vary by room type and provider.
Front desk number+250 252 541 111

Perks and amenities at Lake Kivu Serena Hotel

A comprehensive list of on-site, in-building, and in-room amenities you’ll find at Lake Kivu Serena Hotel
  • Private beach
  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine

General

  • Wine glasses
  • Electric blankets
  • Electric kettle
  • Entire unit located on ground floor
  • Executive lounge access
  • Extra-long beds (> 2 metres)
  • Family rooms
  • Cribs available
  • Feather pillow
  • Gift shop
  • Laundry facilities
  • Flat-screen TV
  • Free toiletries
  • Garden view
  • Room service
  • Smoke alarms
  • Hardwood or parquet floors
  • Hypoallergenic
  • Hypoallergenic pillow
  • Infinity pool
  • Inner courtyard view
  • Interconnected room(s) available
  • Outdoor pool
  • Key card access
  • Kids meals
  • Kid-friendly buffet
  • Kitchenware
  • Lake view
  • Restaurant
  • Bar/Lounge
  • Landmark view
  • Express check-out
  • Hairdryer
  • Lockers
  • Cable or satellite TV
  • Mountain view
  • Air-conditioned
  • Non-feather pillow
  • Outdoor dining area
  • Outdoor furniture
  • Pants press
  • Food can be delivered to guest accommodation
  • Plunge pool
  • Free parking
  • Pool towels
  • Pool view
  • Pool with a view
  • Private beach
  • Bathrobe
  • Private bathroom
  • Garden
  • 24hr front desk
  • Kitchenette
  • Private parking
  • Quiet street view
  • Spa and wellness centre
  • Non-smoking rooms available
  • Terrace/Patio
  • Disabled Access
  • Linens
  • Towels
  • Safety deposit box
  • Seating area
  • Minibar
  • Shampoo
  • Pool bar
  • Shower
  • Iron and ironing board
  • Shower cap
  • Accessible by elevator
  • Adapter
  • Slippers
  • Additional bathroom
  • Microwave
  • Socket near the bed
  • Sofa
  • Balcony
  • Bathtub
  • Spa bath
  • Body soap
  • Bottle of water
  • Tea/coffee maker
  • Telephone
  • Tile/marble floor
  • Refrigerator
  • Toilet
  • Toilet paper
  • Toothbrush
  • Towels/sheets (extra fee)
  • Clothes rack
  • Trash cans
  • Coffee machine
  • TV
  • Upper floors accessible by elevator
  • Conditioner
  • Desk
  • Dining area
  • Dining table
  • Walk-in shower
  • Wardrobe or closet

Activities

  • Fitness centre
  • Tennis
  • Massage

Services

  • Babysitting or child care
  • Business centre
  • Wake-up service
  • Concierge service
  • Meeting/Banquet facilities
  • Special diet menus (on request)
  • Airport shuttle (surcharge)
  • Conference rooms

Reviews for Lake Kivu Serena Hotel

Read firsthand reviews and testimonials from guests who have stayed at Lake Kivu Serena Hotel, providing insights into their experiences. Travellers have left 208 reviews of Lake Kivu Serena Hotel to date. Review data was last updated on 12 junio 2025.
8.6
Very goodBased on 208 verified guest reviews

Pros +
  • A sauna/steam bath is a good addition. (in 1 review)
  • Friendly staff . (in 8 reviews)
  • Location and the decor very clean (in 8 reviews)
Cons -
  • "Toilets are not Islamic friendly, there are no water shut off for cleaning." (in 1 review)

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Photos of Lake Kivu Serena Hotel

View a collection of 31 photos showcasing the rooms, amenities, and facilities of Lake Kivu Serena Hotel to help you visualise your stay. Photos for this property were last updated on 12 junio 2025.

Hotels similar to Lake Kivu Serena Hotel

Discover other properties in Gisenyi that offer a similar experience and ambience to Lake Kivu Serena Hotel. In total, there are 88 hotels serving travellers in Gisenyi. Price data was last updated on 12 junio 2025.

Explore Gisenyi

Lake Kivu Serena Hotel is located at Gisenyi Rwanda, Gisenyi (P.O. Box 226 Gisenyi, Shores Of Lake Kivu,) in the neighbourhood of Gisenyi. Popular landmark data was lasted updated on 12 junio 2025.

Closest Airports

FAQs when booking at Lake Kivu Serena Hotel

Find answers to commonly asked questions regarding reservations, amenities, policies, and more when booking a stay at Lake Kivu Serena Hotel. FAQs were last updated on 12 junio 2025.
  • Is Lake Kivu Serena Hotel considered pet-friendly?

    Yes. Most house pets, such as dogs, are welcomed guests at Lake Kivu Serena Hotel.

  • Is there a pool at Lake Kivu Serena Hotel?

    Yes, Lake Kivu Serena Hotel has a pool for hotel guests. Generally, hotel pools have opening and closing times so be sure to speak to the front desk before using the pool.

  • What is the Lake Kivu Serena Hotel phone number?

    The best way to contact Lake Kivu Serena Hotel is by calling +250 252 541 111.

  • Does Lake Kivu Serena Hotel have Wi-Fi available?

    Yes, Lake Kivu Serena Hotel has Wi-Fi available to hotel guests.

  • Is there a gym or fitness center at Lake Kivu Serena Hotel?

    Yes. You should consider staying at Lake Kivu Serena Hotel if having access to a fitness center on-site is important.

  • What is the check-out time at Lake Kivu Serena Hotel?

    Check-out should be before 11:30 AM. For checking in at Lake Kivu Serena Hotel, guests should plan for any time after 2:00 PM on the day of their scheduled arrival.

  • Is there a restaurant at Lake Kivu Serena Hotel?

    Yes - Lake Kivu Serena Hotel does have a restaurant. They also have a bar service for drinks.

  • Does Lake Kivu Serena Hotel have a laundry service?

    There’s a laundry service at Lake Kivu Serena Hotel that can be used by guests. There is also an ironing board and iron in the accommodation.

  • Does Lake Kivu Serena Hotel offer accessible rooms?

    Yes, Lake Kivu Serena Hotel provides accessible rooms for guests requiring them. Make sure to check the deals available on HotelsCombined for the latest availability.

  • Are there any other Serena hotels in Gisenyi?

    In total, there is 1 location in Gisenyi. The most popular Serena property in Gisenyi is Lake Kivu Serena Hotel.

  • What is the cheapest day to check into Lake Kivu Serena Hotel?

    Consider checking into Lake Kivu Serena Hotel on Saturday, when the nightly price is typically at its lowest (average nightly rate of C$ 297).

See more FAQs

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