We were due to stay at another accommodation in the city but were misled (not in any way anything to do with the Novotel, of course). We were trying to find somewhere to stay for 3 nights. We called in at the Novotel. They could only offer us 1 night as there were several conventions in town and everywhere was booked up. The staff went out of their way to see if there was scope at other neighboring hotels - they were kind and patient, over and above their role and it was very much appreciated. We did stay the 1 night - the room was spacious and clean. Check-in and out were no problem whatsoever. I just wish we'd booked to stay here but hindsight is a great thing. Maybe next time.