*room was not clean when they checked us in *we left and went to a restaurant to eat, returned and the room still was not cleaned even though we were told it was ready *receptionist changed our room to another room which also had yet to be cleaned *unsavory characters were hanging out around the building *the lobby/common area furniture and carpet was unclean/stained. Passed on the continental breakfast *actually felt unsafe and could not sleep *fax machine/printer did not work *receptionist said she could not cancel our registration or refund our charges because she had already checked us in..even though we'd yet to enter a room.