Just returned from an Easter ski trip to Bansko and had the opportunity to stay in this top notch hotel. The location is ideal, very close to the gondola, five minutes walk or take the regular, free shuttle bus. The room was clean, spacious and well equipped. The bed was huge and extremely comfortable with plenty of pillows. Temperature control was also spot on. Toiletries and robes provided. The Spa and pool area is fabulous and I highly recommend the hot stone massage. We stayed half board and were very pleased with the food. There was an excellent variety at both meals and it was hot even later into service times. The staff are amazing and friendly, speak perfect English and genuinely canâ€™t do enough for you. My only disappointment is that they are already booked up for when we want to go again. If you want to stay in the best hotel in Bansko then this is the one for you.