We were placed in a downstairs one bedroom apartment. It was warm, with the option of a fireplace and as much kindling and wood as you might need. We made good use of the kitchen, cooking most of our meals and saving ourselves money in the process. The kitchen was quite adequate and only lacked a few things we would've considered essential- oven trays, colander to strain pasta, tongs, but it was otherwise OK. The apartment was clean and the shower water hot. Housekeeping changes your towels, makes beds and empty bins daily and does a full clean every 3 days which we found to be very good. We only had to make one noise complaint throughout our entire stay due to noisy upstairs guests but it was dealt with quickly by the front desk. The hot tub can get really busy on weekends but because we were here for an extended period we were lucky enough to be able to use it during the week when it was quieter and we even once got it all to ourselves, Albeit briefly. All I can say is donâ€™t let the bad reviews stop you from staying here. We would stay again.