Everyone we encountered at this hotel was so friendly! Yes, the rooms are more retro-charming than luxurious, there is construction next door, and staff shortages impeded our ability to use the car service more than once, but here are the big pluses: the location is excellent, prices are reasonable for downtown Vancouver. Our room was spacious and extremely clean, and the staff went out of their way to be helpful. And when they heard we were celebrating a special occasion, they even gifted us a bottle of delicious local wine. Thank you for your kindness!