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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun Hotel

Blvd Kukulcan KM 14.5, Hotel Zone Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico Show Map | Official Site

Excellent from 506 reviews
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About Hard Rock Hotel Cancun

Situated a short drive from Petempich Bay, Hard Rock Hotel Cancun All Inclusive provides cosy accommodation in Cancun. It has a gym, as well as a sauna, an all-inclusive meal plan and an outdoor pool.

Guests can enjoy the outdoors on the terrace or have a drink at the bar. Guests can try out the recreational activities on offer, such as miniature golf and billiards.

The air-conditioned rooms at the resort are spacious. There are also multiple rooms designed for families.

Those staying at Hard Rock Hotel Cancun All Inclusive can enjoy a unique dining experience at the in-house restaurant, ideally based for those who want to stay close for a meal. Breakfast is available each morning and can be enjoyed in the comfort of the rooms.

For those wishing to dine out during their stay at Hard Rock Hotel Cancun All Inclusive, there are a variety of eateries located close by. The staff at the tour desk are available to organise tours and activities in Cancun.

Excellent 8.1
505 guest reviews

Hotel Features


Fitness centre, Bicycle rental, Game room, Golf, Tennis, Pool table, Massage, Evening entertainment, Xbox 360 (gaming console), Karaoke, Kids' club, Table tennis, Aerobics


Pets not allowed


Babysitting or child care, Business centre, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Beauty salon, Wake-up service, Airport shuttle (surcharge), Daily housekeeping, Fax/photocopying, Entertainment staff, Hammam (Turkish bath), Tour desk, Ticket service, Spa, Wedding services


Parking, Complimentary breakfast, Disabled Access, ATM on-site, Gift shop, Laundry facilities, Room service, Hot tub, Outdoor pool, Restaurant, Bar/Lounge, Express check out, Hairdryer, Cable or satellite TV, Air-conditioned, 24hr front desk, Sauna, Private beach, Storage available, Terrace/Patio, Towels, Elevator, Minibar, Pool bar, Iron and ironing board, Allergy-free room, Balcony, Bathtub, Body soap, Bottle of water, CD player, Cleaning products, Coffee machine, Conditioner, Dining area, Dining table, DVD player, Family rooms, Flat-screen TV, Free toiletries, Heating, Hypoallergenic, Hypoallergenic pillow, Interconnected room(s) available, iPhone dock, Kids meals, Lake view, Laptop safe, Newspapers, Non-feather pillow, Pool with a view, Private bathroom, Private entrance, Safety deposit box, Sea view, Shampoo, Shared lounge/TV area, Shower, Shower cap, Slippers, Snack bar, Socket near the bed, Sofa, Sofa bed, Spa bath, Telephone, Toilet, Toilet paper, Tumble dryer, TV, VIP room facilities, Walk-in shower, Wardrobe or closet, Ironing service, Shoeshine, Shops (on site), Bathrobe, Garden, Spa and wellness centre, Beach towels, Child pool, No smoking, Free valet parking, 24-hour check-in


Free Wi-Fi, Internet, Wi-Fi available in all areas


From 3:00 PM


Prior to 12:00 PM

Hard Rock Hotel Cancun reviews

Hard Rock Hotel Cancun
from 505 reviews

Rating summary

  • Cleanliness 8.7
  • Comfort 8.7
  • Location 8.9
  • Services 8.5
  • Staff 8.6
  • Value for money 7.5

Recent reviews of Hard Rock Hotel Cancun

  • Pedro Room 572

    Young couples

    May 2018

    Verified Stay


    Hello my name is Pedro Vivanco, as well I work in the hospitality industry.My experience did not start well, not because the Hotel it was my fault. 9 couples made plans to be there for a few days. One of the couples call me and asked me for the day I will arrive. I told him on thursday (according to me)......after that he told me that he cannot fly on wednesday and asked me if I want to take his reservation and he will take mine, so I changed my flight. I got to the hotel so for start I did not have his confirmation, second my reservation was not for thursday it was for friday,......and for finish the hotel was booked. After spoke to concierge and front desk it was nothing to do. Suddenly a young lady saw me desperate without know what to do. She started to work on the computer and after probably half an hour she said Sir i believe I got a room but it will be a different charge, she said it is not possible to be the same one you have in your package. At that moment life come back to me and I said is ok, I will take it. Her name is Fany, she did the 'extra mile' in what in our world is call HOSPITALITY. I wish I can have an employee like her. AMAZING .Then in the Market Enmanuel makes a big difference during all my and my friends stay, I have to mention form the Market also Chef Wilburt, Gray, Fernando and Ozzaky. Now this is not over yet, I ate in the 3 restaurants in there and only in ZEN i filled like is my home, starting with Jesus a young fellow doing far and beyond everything in his possibilities to make me and my wife feel special even making my friends jellows and making then asking for him the next time came back in there. I did not use a menu there, he went to the chef Isidro create what we call besides my wife and kids the best memory of my life, the manager David was great too and I have one more person who I do not remember his name but it was Jesus assistant. Two thumbs up!!!. Vicente at the Bar, SUPER Claudia in front desk gave me great service too

  • Ben V

    Feb 2018

    Verified Stay

    Great Vacation

    Beautiful property and location. Right outside the Hard Rock gates you can take the city bus down the strip for shopping and clubs for $1 US less in pesos each way. We upgraded to the concierge level. We had an excellent ocean view room at 12th Floor. Downside is the elevators are extremely slow. Just be patient and ready for it. The private VIP area on the beach was also great. Comfortable chairs and servers were attentive. The work out room/gym was well equipped. They even offered free classes which was a nice bonus. They also had tennis and basketball courts. The restaurants had a nice variety. To get healthier options for lunch you needed to go to the buffet. We were impressed they served high end alcohol. When I asked before we went if they had champagne they said no. Actually they did have a sparkling wine. The pool is also loud, but the beach is quiet. I was surprised at how many kids there were at the pool during the day given the fact there was a Kids Club. Overall, great experience, great staff. Beautiful location. Just a few minor things to watch out for, but you can't go wrong.