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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun Hotel

Blvd Kukulcan KM 14.5, Hotel Zone Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico Show Map

Excellent from 572 reviews
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About Hard Rock Hotel Cancun

Situated a short drive from Petempich Bay, Hard Rock Hotel Cancun All Inclusive provides cosy accommodation in Cancun. It has a gym, as well as a sauna, an all-inclusive meal plan and an outdoor pool.

Guests can enjoy the outdoors on the terrace or have a drink at the bar. Guests can try out the recreational activities on offer, such as miniature golf and billiards.

The air-conditioned rooms at the resort are spacious. There are also multiple rooms designed for families.

Those staying at Hard Rock Hotel Cancun All Inclusive can enjoy a unique dining experience at the in-house restaurant, ideally based for those who want to stay close for a meal. Breakfast is available each morning and can be enjoyed in the comfort of the rooms.

For those wishing to dine out during their stay at Hard Rock Hotel Cancun All Inclusive, there are a variety of eateries located close by. The staff at the tour desk are available to organise tours and activities in Cancun.

Excellent 8.3
571 guest reviews

Hotel Features


Bicycle rental, Game room, Golf, Aerobics, Evening entertainment, Xbox 360 (gaming console), Fitness centre, Tennis, Karaoke, Kids' club, Table tennis, Pool table, Massage


Pets not allowed


Babysitting or child care, Business centre, Wake-up service, Daily housekeeping, Fax/photocopying, Concierge service, Entertainment staff, Currency exchange on-site, Hammam (Turkish bath), Laundry service, Meeting/Banquet facilities, Tour desk, Spa, Beauty salon, Airport shuttle (surcharge), Wedding services, Ticket service


ATM on-site, Family rooms, Gift shop, Laundry facilities, Ironing service, Flat-screen TV, Free toiletries, Shoeshine, Shops (on site), Room service, Heating, Hypoallergenic, Hypoallergenic pillow, Hot tub, Interconnected room(s) available, Child pool, iPhone dock, Outdoor pool, Kids meals, No smoking, Lake view, Restaurant, Bar/Lounge, Laptop safe, Express check out, Parking, Hairdryer, Cable or satellite TV, Air-conditioned, Newspapers, Non-feather pillow, Complimentary breakfast, Pool with a view, Private beach, Bathrobe, Private bathroom, Garden, 24hr front desk, Private entrance, Storage available, Free valet parking, Spa and wellness centre, Terrace/Patio, Disabled Access, Beach towels, Towels, Safety deposit box, Sea view, Elevator, Minibar, Shampoo, Pool bar, Shared lounge/TV area, Shower, 24-hour check-in, Iron and ironing board, Shower cap, Slippers, Snack bar, Socket near the bed, Sofa, Sofa bed, Allergy-free room, Balcony, Bathtub, Spa bath, Body soap, Bottle of water, Telephone, CD player, Toilet, Toilet paper, Sauna, Cleaning products, Coffee machine, Tumble dryer, TV, Conditioner, Dining area, VIP room facilities, Dining table, Walk-in shower, Wardrobe or closet, DVD player


Wi-Fi available in all areas, Internet, Free Wi-Fi


From 3:00 PM


Prior to 12:00 PM

Hard Rock Hotel Cancun reviews

Hard Rock Hotel Cancun
from 571 reviews

Rating summary

  • Cleanliness 8.7
  • Comfort 8.7
  • Location 8.9
  • Services 8.5
  • Staff 8.6
  • Value for money 7.6

Recent reviews of Hard Rock Hotel Cancun

  • Pedro Room 572

    Young couples

    May 2018

    Verified Stay


    Hello my name is Pedro Vivanco, as well I work in the hospitality industry.My experience did not start well, not because the Hotel it was my fault. 9 couples made plans to be there for a few days. One of the couples call me and asked me for the day I will arrive. I told him on thursday (according to me)......after that he told me that he cannot fly on wednesday and asked me if I want to take his reservation and he will take mine, so I changed my flight. I got to the hotel so for start I did not have his confirmation, second my reservation was not for thursday it was for friday,......and for finish the hotel was booked. After spoke to concierge and front desk it was nothing to do. Suddenly a young lady saw me desperate without know what to do. She started to work on the computer and after probably half an hour she said Sir i believe I got a room but it will be a different charge, she said it is not possible to be the same one you have in your package. At that moment life come back to me and I said is ok, I will take it. Her name is Fany, she did the 'extra mile' in what in our world is call HOSPITALITY. I wish I can have an employee like her. AMAZING .Then in the Market Enmanuel makes a big difference during all my and my friends stay, I have to mention form the Market also Chef Wilburt, Gray, Fernando and Ozzaky. Now this is not over yet, I ate in the 3 restaurants in there and only in ZEN i filled like is my home, starting with Jesus a young fellow doing far and beyond everything in his possibilities to make me and my wife feel special even making my friends jellows and making then asking for him the next time came back in there. I did not use a menu there, he went to the chef Isidro create what we call besides my wife and kids the best memory of my life, the manager David was great too and I have one more person who I do not remember his name but it was Jesus assistant. Two thumbs up!!!. Vicente at the Bar, SUPER Claudia in front desk gave me great service too

  • Ben V

    Feb 2018

    Verified Stay

    Great Vacation

    Beautiful property and location. Right outside the Hard Rock gates you can take the city bus down the strip for shopping and clubs for $1 US less in pesos each way. We upgraded to the concierge level. We had an excellent ocean view room at 12th Floor. Downside is the elevators are extremely slow. Just be patient and ready for it. The private VIP area on the beach was also great. Comfortable chairs and servers were attentive. The work out room/gym was well equipped. They even offered free classes which was a nice bonus. They also had tennis and basketball courts. The restaurants had a nice variety. To get healthier options for lunch you needed to go to the buffet. We were impressed they served high end alcohol. When I asked before we went if they had champagne they said no. Actually they did have a sparkling wine. The pool is also loud, but the beach is quiet. I was surprised at how many kids there were at the pool during the day given the fact there was a Kids Club. Overall, great experience, great staff. Beautiful location. Just a few minor things to watch out for, but you can't go wrong.