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Krystal Cancun
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Krystal Cancun Resort

Paseo Kukulcan Lote 9 Paseo Kukulcan Lote 9, 77500 Cancún, Quintana Roo, Mexico Show Map

Good from 2,197 reviews
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About Krystal Cancun

Featuring a Turkish steam bath, a private beach and an outdoor pool, Krystal is situated in Cancun and is a brief walk from Margaritaville and Hard Rock Cafe Cancun. It also provides a Jacuzzi, an all-inclusive meal plan and a sauna.

All the modern rooms at Krystal Cancun provide a mini bar, plus all the necessities for an enjoyable stay. They each offer ironing facilities, a telephone and a private bathroom.

Cancun Krystal houses both a restaurant and a bar where guests can relax of an evening with a meal and a drink. A wide selection of dining options are also found close by.

Cancun International Airport is a 30-minute drive from Krystal Hotel Cancun. For guests wishing to explore the great outdoors, the resort is close to popular fishing and scenic spots.

Good 7.8
2,197 guest reviews

Hotel Features


Fitness centre, Golf, Playground, Massage, Kids' club, Pay-per-view channels


Pets not allowed


Business centre, Car rental, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wake-up service, Fax/photocopying, Tour desk, Contactless check-in/check-out, Concierge service, Spa, Beauty salon, Babysitting/child services (surcharge), Wedding services, Daily housekeeping, Airport shuttle


Disabled Access, Cribs available, Gift shop, Laundry facilities, Room service, Hot tub, Outdoor pool, Restaurant, Bar/Lounge, Hairdryer, Cable or satellite TV, Air-conditioned, 24hr front desk, Microwave, Sauna, Free parking, Storage available, Linens, Towels, Elevator, Minibar, Pool bar, Iron and ironing board, Balcony, Bottle of water, City view, Clothes rack, Desk, Dining table, Extra-long beds (> 2 metres), Family rooms, Flat-screen TV, Free toiletries, Interconnected room(s) available, Non-feather pillow, Pool towels, Private bathroom, Safety deposit box, Sea view, Seating area, Shower, Shower cap, Slippers, Socket near the bed, Sofa bed, Tea/coffee maker, Telephone, Tile/marble floor, Toilet, Trash cans, TV, Ironing service, Shops (on site), Bathrobe, Garden, Spa and wellness centre, First-aid kit, Physical distancing in dining areas, Physical distancing rules, Process in place to check health of guests, Hand sanitizer in guest accommodation and key areas, Screens or physical barriers placed between staff and guests in appropriate areas, Use of cleaning chemicals that are effective against coronavirus, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitized, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Staff follow all safety protocols as directed by local authorities, Child pool, No smoking, Coffee shop, Steam room, Free valet parking, Terrace/Patio, Fireplace, Toilet paper, Beach towels, Safe, Private beach, Designated smoking area


Free Wi-Fi, Internet


From 3:00 PM


Prior to 12:00 PM

Krystal Cancun reviews

Krystal Cancun
from 2,197 reviews

Rating summary

  • Cleanliness 7.9
  • Comfort 7.9
  • Location 9.2
  • Services 7.5
  • Staff 7.7
  • Value for money 7.2

Recent reviews of Krystal Cancun

  • Aleisha

    Families with young children

    Jan 2020

    Verified Stay

    my son got electrocuted

    the room was unsafe, live wires exposed. when it rained the while hotel leaked and there was water everywhere.

  • Anonymous

    Young couples

    Apr 2018

    Verified Stay

    avoid this place unless you have no options

    check in was horrible, hidden desk could not be found. Room was five meteres from a nightclub and was shaking. fresh paint in room still wet from roof cavein. they argued, no manager working, endless excuses. Finally got another room with great view but next to exhaust from the buildings air conditioning. this hotel is a dump, they are touring it to vacation club buyers. Spa Broken, pool partially closed for cleaning. general bad service and poor maintenance.


    Young couples

    Nov 2017

    Verified Stay


    Perfect location, amazing beach, great outdoor facilities, nice breakfast! The room was quite old and not so clean. When we needed something, we had to ask again and again for the services to be delivered.