Popular hotels
Tips
Top-rated hotels
Cheapest hotels
Where to stay
About Cairns

Hotels in Cairns, Australia

Search and compare Cairns, Australia hotels from hundreds of travel sites and save.

Cairns, QLD, Australia
2 Aug — 3 Aug2
Cairns, QLD, Australia
Fri 2/8
Sat 3/8
...and more

Refine Your Search

Star ratings
Guest Ratings
Amenities
Freebies
See all filters

Popular hotels in Cairns

Discover well-known properties in Cairns that are favoured by visitors more than others. There are 584 hotels in Cairns and price data was last updated on 26 July 2024. The average price for a hotel in Cairns is C$ 168/night.
These hotels in Cairns see the most activity from our users at the moment. Users can use the filters present to refine their search even further.
Filter by star ratings
All filters
Pierpoint Road Po Box 7170, Cairns, QLD, Australia
Centrally located, Shangri-La The Marina Cairns offers easy access to Cairns's main hot spots. The multiple amenities this modern hotel features include a rooftop terrace, an outdoor pool and free Wi-Fi. This elegant hotel offers an executive floor, an express check-in and check-out feature and a ballroom. It also provides family-friendly facilities, with room designs and services for families both large and small, plus highchairs and a kids pool. Those staying at the property can also enjoy garden views from the fitness centre. The rooms are air conditioned and equipped with a private balcony, a mini bar and a pillow menu. They each provide converters/voltage adaptors, movies-on-demand and a seating area. Guests can enjoy a meal at the in-house bar & grill or use the on-site barbecue facilities. A wide variety of cafés and restaurants are also available in the surrounding area. Cairns's attractions, such as The Reef Hotel Casino and Esplanade Lagoon, are within a 10-minute walk of Shangri-La The Marina Cairns. Reef Fleet Terminal is within a two-minute walk, linking guests with the rest of the city.
Free Wi-Fi
8.4
Excellent
3583 reviews
Location
0.8 km from city centre
C$ 222
43 Esplanade, Cairns, QLD, Australia
Located on the Esplanade overlooking Trinity Harbour, Pacific Hotel Cairns offers stunning views from private balconies and easy access to the nearby Reef Fleet Terminal, shopping precinct and Esplanade Lagoon. Our modern rooms offer comfortable and spacious accommodation for all travellers. Take your stay in Cairns to the next level with our new, luxurious Tropical Luxe Room Collection. Presenting chic rooms with tropical tones to elevate your stay in paradise!Renowned as one of the best Superior Accommodation options in Queensland, guest comforts include a lounge for early arrivals or late departures, 24-hour reception, an outdoor swimming pool and onsite parking (charges apply, subject to availability). Wake up in paradise with a tropical buffet breakfast served daily and dont miss out on experiencing the iconic Bushfire Flame Grill Restaurant for a three-course Churrasco experience.
Free Wi-Fi
8.3
Excellent
67 reviews
Location
0.7 km from city centre
C$ 170
131-141 Esplanade, Cairns, QLD, Australia
A portfolio of distinctive hotels where differences are applauded. Each hotel and resort carries an authentic expression of its location. Add playful designs, a stimulating environment and a passion for fun and you have a uniquely enriching experience.
Free Wi-Fi
8.6
Excellent
2115 reviews
Location
0.7 km from city centre
C$ 203
34 Esplanade, Cairns, QLD, Australia
Experience a sense of luxury at Hilton Cairns located on the Cairns Esplanade. Boasting an ideal waterfront location, this property is located less than three hundred meters from the Reef Departure Terminal and less than one kilometre from the Cairns Convention Centre. Hilton Cairns offers stylish rooms all with their own private balcony overlooking mountains, rainforests, Trinity Inlet, and the vibrant city of Cairns. Features at the property include a spa pool and an outdoor lagoon-style pool where guests can relax and soak up the beautiful weather that Tropical North Queensland has to offer. Guests can enjoy the pool bar and make use of ample soft seating deck chairs and umbrellas around the pool. Following a busy day of sightseeing, relax in our hotel's lobby bar Gin Social or enjoy the convenience of our restaurant with water views. Signature Restaurant offers diners a relaxed dining experience with local produce and international inspirations. For those looking for the comfort and flexibility of in-room dining, the hotel has an extensive Room Service Menu as well as a Grab and Go outlet for all your essential minibar items.
Free Wi-Fi
8.3
Excellent
1998 reviews
Location
0.8 km from city centre
C$ 224
209-217 Abbott Street, Cairns, QLD, Australia
Upscale boardwalk/promenade hotel, walk to Cairns Esplanade 3 outdoor pools, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Rydges Esplanade Resort Cairns offers 242 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages and hair dryers can be requested. Housekeeping is provided daily. 3 outdoor swimming pools are on site along with a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Free Wi-Fi
7.5
Good
2118 reviews
Location
0.9 km from city centre
C$ 159
17 Abbott Street, Cairns, QLD, Australia
Enjoy unique Cairns accommodation in Tropical North Queensland. Swim in the tropical pools, enjoy a relaxing treatment in Vie Spa or dine on the best local seafood & award winning pastry delicacies in Coco's Kitchen + Bar. Located in the heart of Cairns CBD & close to the departure point for daily trips to the Great Barrier Reef & other natural attractions. With 16 floors of spacious hotel rooms, this hotel means business, with 2700 sqm of state of the art meeting, conference & event facilities.
Free Wi-Fi
8.1
Excellent
1340 reviews
Location
0.7 km from city centre
C$ 191
121-123 The Esplanade & Florence St, Cairns, QLD, Australia
Overlooking the beautiful Cairns Esplanade and offering stunning views of the Coral Sea, DoubleTree by Hilton Hotel Cairns is surrounded by lush tropical rainforest gardens and is only a short distance from the city center and lots of shopping, dining and leisure opportunities. Cairns Lagoon and Cairns Casino are just moments away, and guests can enjoy proximity to famous Cairns attractions. Book a tour of the Daintree Tropical Rainforest, the Great Barrier Reef or the Atherton Tablelands at our onsite tour desk. Boasting floor-to-ceiling windows that fill the room with natural light, the inviting guest rooms and suites at this Cairns hotel offer a refrigerator, a wall-mounted TV, a large desk, WiFi (fee applies) and a luxurious Sweet Dreams by DoubleTree bed. Our stylish restaurant, Atrium, offers views of the hotel’s rainforest atrium and serves tempting modern Australian specialties. 24-hour Room Service is also available for your convenience. Exercise using contemporary cardio and weights equipment in the complimentary fitness center, and enjoy a soothing dip in the outdoor swimming pool as you admire beautiful views of the waterfront. Ensure that your meeting, conference or wedding is a successful one by holding it at our Cairns hotel. We provide six air-conditioned meeting spaces, and our friendly, professional team is always on hand to help. Print documents in the 24-hour business center, and take advantage of the latest A/V technology. Feel welcome the moment you arrive at our hotel in Cairns with a signature DoubleTree chocolate chip cookie at check-in.
Free Wi-Fi
8.0
Excellent
2391 reviews
Location
0.6 km from city centre
C$ 189
18-26 Cannon Street, Cairns, QLD, Australia
Set in Cairns, 3.3 km from Cairns Station, Cairns Colonial Club Resort offers accommodation with an outdoor swimming pool, free private parking, a garden and a shared lounge. Among the facilities at this property are a 24-hour front desk and a concierge service, along with free WiFi throughout the property. Guests can have a drink at the bar. At the hotel, every room includes a desk. Complete with a private bathroom equipped with a shower and free toiletries, the units at Cairns Colonial Club Resort have a flat-screen TV and air conditioning, and selected rooms will provide you with a terrace. At the accommodation all rooms come with bed linen and towels. At Cairns Colonial Club Resort you will find a restaurant serving Italian, Australian and international cuisine. Vegetarian, vegan and gluten-free options can also be requested. The hotel offers a children's playground. You can play table tennis at Cairns Colonial Club Resort, and car hire is available. Cairns Convention Centre is 4.8 km from the accommodation, while Cairns Flecker Botanic Gardens is 2.7 km away. The nearest airport is Cairns Airport, 3 km from Cairns Colonial Club Resort.
Free Wi-Fi
Parking
8.0
Excellent
7547 reviews
Location
2.9 km from city centre
C$ 123
163 Abbott Street, Cairns, QLD, Australia
Crystalbrook Bailey features a restaurant, outdoor swimming pool, a fitness centre and bar in Cairns. Each accommodation at the 5-star hotel has city views and free WiFi. The accommodation offers a 24-hour front desk and room service for guests. At the hotel, every room has a desk, a flat-screen TV and a private bathroom. The units will provide guests with a wardrobe and a kettle. Popular points of interest near the accommodation include Cairns Convention Centre, The Center of Contemporary Arts and Cairns Regional Gallery. The nearest airport is Cairns Airport, 7 km from Crystalbrook Bailey.
Free Wi-Fi
8.6
Excellent
2932 reviews
Location
0.4 km from city centre
C$ 169
35-41 Wharf Street, Cairns, QLD, Australia
Nestled by Trinity inlet and the Cruise Liner Terminal, the 5-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. With its exceptional location, this luxury Cairns hotel offers guests the ideal opportunity to explore the wonders of Tropical North Queensland. Guests staying at the luxury Cairns accommodation are 10 minutes from Cairns Airport, and a 5 minute walk from the Reef Fleet Terminal. Guests can also explore the incredible Great Barrier Reef, Daintree Rainforest & Atherton Tablelands.
Free Wi-Fi
8.8
Excellent
1526 reviews
Location
0.8 km from city centre
C$ 252

Tips for booking hotels in Cairns

Gain useful insights and advice for booking the perfect stay in Cairns. Price data is based on averages over the past 12 months and was last updated on 26 July 2024.
Cheapest month:June
Most expensive month:August
Average price in Cairns:C$ 168/night
Cheapest price found:C$ 28/night
Cheapest day:Tuesday
Most expensive day:Monday
C$ 39 - C$ 270
Average price per night / 3-star hotel. Prices are not fixed and may vary with time.
C$ 39 - C$ 187
Average price per night / 3-star hotel. Prices are not fixed and may vary with time.

Top-rated Cairns hotels

Browse through properties in Cairns that have received the highest ratings from guests. There are currently 584 properties in Cairns and data was last updated on 26 July 2024.
According to our users, these are some of the best hotels to stay at in Cairns. Narrow down your search by reading user reviews, hotel descriptions, and amenities.
Show all 584 hotels
107 The Esplanade, Cairns, QLD, Australia
0.6 km from city centre
Free Wi-Fi
Parking
C$ 384
Avg. per night
62 Abbott Street, Cairns, QLD, Australia
0.5 km from city centre
Pool
Free Wi-Fi
Parking
C$ 158
Avg. per night
69 Abbott St, Cairns, QLD, Australia
0.6 km from city centre
Free Wi-Fi
C$ 170
Avg. per night
122 Lake Street, Cairns, QLD, Australia
0.4 km from city centre
Free Wi-Fi
C$ 196
Avg. per night
702 Bruce Highway, Cairns, QLD, Australia
5.0 km from city centre
Free Wi-Fi
Parking
C$ 119
Avg. per night
53-57 The Esplanade, Cairns, QLD, Australia
0.6 km from city centre
Parking
C$ 162
Avg. per night
227 Lake Street, Cairns, QLD, Australia
1.0 km from city centre
Free Wi-Fi
Parking
C$ 142
Avg. per night
149 The Esplanade, Cairns, QLD, Australia
0.8 km from city centre
Free Wi-Fi
Parking
Airport shuttle
C$ 111
Avg. per night

Cheapest hotels in Cairns, Australia

Discover affordable stays in Cairns that provide a quality experience without breaking the bank. Hotels in Cairns can be found for as low as C$ 32 per night. There is currently one property in Cairns that can be booked for this price. Cairns City Backpackers Hostel is one of the hotels that can be booked for the lowest price in Cairns. Price data was last updated on 26 July 2024
These Cairns properties charge the lowest price per night of those we've come across. If you have flexibility with arrival and departure, use the search form to compare prices for other dates.
Show all 584 hotels
274 Draper Street, Cairns, QLD, Australia
0.6 km from city centre
Free Wi-Fi
Parking
Airport shuttle
C$ 32
Avg. per night
67 The Esplanade, Cairns, QLD, Australia
0.6 km from city centre
Free Wi-Fi
Airport shuttle
C$ 36
Avg. per night
57-89 Grafton Street, Cairns, QLD, Australia
0.4 km from city centre
Free Wi-Fi
C$ 37
Avg. per night
20-26 Mcleod Street, Cairns, QLD, Australia
0.3 km from city centre
Free Wi-Fi
Airport shuttle
C$ 38
Avg. per night
8 Scott St, Cairns, QLD, Australia
0.5 km from city centre
Free Wi-Fi
Parking
C$ 46
Avg. per night
231 McLeod Street, Cairns, QLD, Australia
1.9 km from city centre
Free Wi-Fi
Parking
C$ 68
Avg. per night
209 Sheridan Street, Cairns, QLD, Australia
1.2 km from city centre
Free Wi-Fi
Parking
C$ 69
Avg. per night
1/21 Anderson Road, Woree, Cairns, QLD, Australia
5.8 km from city centre
Free Wi-Fi
Parking
C$ 77
Avg. per night

Hotel prices in Cairns

Get a sense of the average price and most popular properties to stay in Cairns to help you budget for your trip accordingly. Hotels that are booked the most in each class receive the “Most popular” badge. Hotels with the “Best value” badge are the most popular hotels in Cairns at attractive prices. Price data was last updated on 26 July 2024.
Prices on hotels (average nightly rate) for the dates selected, broken down by hotel class. We've highlighted the most popular properties according to our users as well as the best value within each hotel class.
2 stars and under
274 Draper Street, Cairns, QLD, Australia
C$ 32
3 stars
145 The Esplanade, Cairns, QLD, Australia
C$ 178
8 Minnie Street, Cairns, QLD, Australia
C$ 122
231 McLeod Street, Cairns, QLD, Australia
C$ 68
4 stars +
Pierpoint Road Po Box 7170, Cairns, QLD, Australia
C$ 222
131-141 Esplanade, Cairns, QLD, Australia
C$ 203
163 Abbott Street, Cairns, QLD, Australia
C$ 169

Best prices found by HotelsCombined users in the past 24 hours.

Other accommodations in Cairns

Find the perfect hostel, theme hotel, or vacation rental for your stay in Cairns. There are 584 hotels in Cairns and price data was last updated on 26 July 2024. The average price for a stay in Cairns is C$ 168/night.
Show all 584 stays
121-123 The Esplanade & Florence St, Cairns, QLD, Australia
0.6 km from city centre
Free Wi-Fi
C$ 189
Avg. per night
17 Abbott Street, Cairns, QLD, Australia
0.7 km from city centre
Free Wi-Fi
C$ 191
Avg. per night
85 Esplanade, Cairns, QLD, Australia
0.5 km from city centre
Free Wi-Fi
C$ 174
Avg. per night
274 Draper Street, Cairns, QLD, Australia
0.6 km from city centre
Free Wi-Fi
Parking
Airport shuttle
C$ 32
Avg. per night
8 Scott St, Cairns, QLD, Australia
0.5 km from city centre
Free Wi-Fi
Parking
C$ 46
Avg. per night
57-89 Grafton Street, Cairns, QLD, Australia
0.4 km from city centre
Free Wi-Fi
C$ 37
Avg. per night
125-129 The Esplanade, Cairns, QLD, Australia
0.7 km from city centre
Free Wi-Fi
Parking
C$ 426
Avg. per night
58-62 Mcleod Street, Cairns, QLD, Australia
0.1 km from city centre
Free Wi-Fi
Parking
C$ 158
Avg. per night

Where to stay in Cairns

Explore different neighbourhoods and areas within Cairns to find the perfect location for your stay. Map data was last updated on 26 July 2024.
Navigate to the areas in Cairns you plan to visit to find hotels that are close by. More information on a given hotel can be accessed by clicking the hotel's name within the map.

About Cairns

Located in Far North Queensland, Cairns attracts visitors from around the globe thanks to its tropical climate and access to the Great Barrier Reef and Daintree Rainforest. The city also provides a number of wildlife and Indigenous culture experiences, along with a family-friendly waterfront esplanade.

Things to do in Cairns

For an unforgettable Great Barrier Reef experience, go on a diving or snorkelling cruise directly from Cairns. Looking for a reprieve from urban life? Take a day trip to one of the nearby tropical islands, such as Green Island or Fitzroy Island. Hot air balloon tours provide unparalleled bird’s-eye views of the cocktail-blue water, lush rainforests and intricate reef.

Cairns’ 26-kilometre-long stretch of beaches begins north of the city, but there is a charming esplanade near the centre of town. The Cairns Esplanade overlooks the Coral Sea and boasts a public swimming pool, barbecue areas, grassy lawns, weekend markets and diverse restaurants.

Several shopping centres speckle the region, highlighted by the Cairns Central shopping centre and Stockland Cairns. After a full day of leisure, be sure to sit back and enjoy the area’s mighty dining scene around the harbour. For a heaping of culture, check out exhibits at the Centre of Contemporary Arts or catch a film at the outdoor Starry Night Cinema.

Venture beyond the city limits to experience the world-famous Daintree Rainforest, home to ancient trees, unique Australian animals and cascading waterfalls. Embrace Australia’s Indigenous culture at Tjapukai Aboriginal Cultural Park, where you can witness traditional Aboriginal singing and dancing, throw a boomerang and eat authentic bush food.

Getting around Cairns

The Cairns International Airport connects to many domestic and international destinations including China, Singapore and Indonesia. The area serves as the terminus for Queensland's North Coast railway line and is near the A1 Highway, known as the “Pacific Highway”, popular with road tripping families.

Facts about staying in Cairns

Find useful tips and insights about staying in Cairns to help you make the most of your experience. FAQs were last updated on 26 July 2024.
  • What is the best place in Cairns for bars and restaurants?

    When you book Cairns hotels, you get the option of great accommodation in areas that will appeal to your foodie side. Cairns is well known for its waterfront region and iconic eateries and bars. Enjoy traditional meats like kangaroo and crocodile at Dundees, scenic views from Mondo or the rustic food choices of Hemingway's Brewery, all placed alongside Cairns Waterfront. Hides Hotel or Gilligan’s will place you along the water’s edge and give you access to all the restaurants. A little further into the CBD, you will find plenty of choices too. Try eateries such as Chambers or Ganbaranba Noodle Colosseum for a highly popular Asian menu. Hotels in the CBD worth checking out include The Abbott Boutique Hotel, Freedom Hotel and many others.

  • What is the best place in Cairns for a family holiday?

    Cairns is wonderful to holiday with family, as you will be surrounded by beaches and nature. From the Cairns Aquarium at the Waterfront to walks along the buzzing Cairns Esplanade, you can find great hotels in Cairns. Consider Shangri-La Resort, in the Marina, for harbour views, easy public transport and on-site activities for kids. Venture out to swimming spots around the Redlynch Valley region and stay in accommodation such as Jungara B&B to enjoy nature during the day. Enjoy the Botanic Gardens in the CBD and let the kids feed the turtles or ducks. Novotel is a great spot for Cairns accommodation in the CBD. Visit the World Heritage site of the Wet Tropics and do the Skyrail Rainforest Cableway, a scenic cable car ride across the park. It is close enough for a drive from the CBD or Waterfront.

  • What are the best things to do and see in Cairns?

    Accommodation in Cairns will find you in a vibrant city that welcomes nature as a strong source of entertainment. Nestled between the Wet Tropics and the Great Barrier Reef, Cairns is well situated. Visit the Kuranda Butterfly Sanctuary to see one of the largest collections of living butterflies in the world, or take the Kuranda Scenic Railway through the coast. There are also riverboat tours, which will give you a guided tour of the region. Enjoy the centrally located Cairns Festival every year, in August, for music, arts and culture; take in indigenous art at the Cairns Art Gallery; and Cairns Civic Theatre also provides great shows all year round. Rusty’s Market is one of the biggest attractions in the city, with 180 stalls of artisanal wares. Kuranda hotels such as Cairns Beach Resort gives you access to the Wetlands region, and central accommodation such as Mantra Trilogy is great to enjoy local arts, culture and nightlife.

  • Where are the best places to stay in Cairns for sightseeing?

    When it comes to sightseeing in Cairns, you cannot go wrong booking into hotels in the CBD or the Waterfront area. Enjoy highly rated seafood at Prawn Star, take in the Australian Armour and Artillery Museum or enjoy cafes and bistros along The Esplanade. Cairns ZOOM and Wildlife Dome is a fun day out seeing local animals and zip-lining across the park, or you could see fascinating exhibits at the Cairns Museum. Consider the Mantra Esplanade as a hotel base for these activities. There is something for everyone in the Queensland city of Cairns.

  • What are the best hotels in Cairns?

    Shangri-La The Marina, Cairns is a very popular hotel in Cairns with a score of 8.4 from 3,562 reviews. Cairns Colonial Club Resort (8.0 from 7,480 reviews) and Crystalbrook Bailey (8.6 from 2,911 reviews) are also highly rated Cairns hotels based on recent feedback from HotelsCombined users.

  • What is a good hotel near Cairns Hospital?

    A good hotel close to Cairns Hospital is Shangri-La The Marina, Cairns (rated 8.4/10 from 3,562 reviews).

  • What is a good hotel in Cairns near Cairns Central Shopping Centre?

    The most popular hotel near Cairns Central Shopping Centre is Shangri-La The Marina, Cairns, with 3,562 HotelsCombined users scoring it 8.4/10.

  • Is there a good hotel near Cairns Convention Centre?

    If you’re planning to stay near Cairns Convention Centre, you should consider Shangri-La The Marina, Cairns, which has a score of 8.4 from 3,562 reviews.

  • How much do hotels in Cairns cost?

    Searches in the last 72 hours suggest an average price of around C$ 264/night is normal for a hotel in Cairns. 4-star and 5-star hotels in Cairns had average prices of C$ 261/night and C$ 344/night, respectively.

  • How much is a cheap hotel in Cairns?

    Over the last 3 days, Cairns hotels have been found for as cheap as C$ 62/night in searches by HotelsCombined users.

  • What is the cheapest month to book a hotel in Cairns?

    The cheapest month to book a hotel in Cairns is June (C$ 39). Conversely, the most expensive month to stay in Cairns is August (C$ 270).

  • What is the cheapest day to book a hotel in Cairns?

    The cheapest day to stay in Cairns is Monday (C$ 39). On the other hand, travellers can expect to pay the most on Sunday, when the average nightly price is C$ 187.

  • Are there any hotels in Cairns close to Cairns?

    The closest hotel to Cairns is Cairns Sheridan Hotel, which is located 2.1 km away from the city center.

  • Which area of Cairns is the cheapest to stay in?

    Out of all of the areas of Cairns, Parramatta Park is usually the most affordable. Travellers can expect to pay around C$ 56 per night for a hotel in this neighbourhood. Cairns CBD is another economical choice, where rooms typically cost C$ 195 per night.

  • What are some other cities to stay in when visiting Queensland?

    In addition to Cairns, travellers opt to visit Brisbane when visiting Queensland. Noosa Heads is also a popular choice to visit.

  • How many hotels are there in Cairns?

    In total, there are 584 hotels to choose from in Cairns, compared to 21,984 properties in Queensland.

  • Are there accommodation options other than hotels in Cairns?

    In addition to hotels, consider choosing from 23 hostels, 36 apartments, and 249 vacation rentals in Cairns.

  • What are the most popular landmarks to visit in Cairns?

    The most popular landmark in Cairns is Cairns Hospital located in Cairns, followed by Cairns Central Shopping Centre and Cairns Convention Centre, located in Cairns and Cairns, respectively. Depending on where and how long you plan on staying in Cairns, you may be able to visit at least one of these cities.

See more FAQs

Find better results for your stay in Cairns

Consider alternative stays in Cairns
If you are looking for a specific type of hotel, consider these options for trips to Cairns

Millions of Reviews
Real ratings and reviews from millions of guests, just like yourself. Book your perfect stay with confidence!
Best Hotel Deals
HotelsCombined sources over 3 million hotels and properties and compiles them in one place so you can compare the ideal accommodation.
Free Cancellation
Plans change — we get it. And that’s why you can search and book hotels and accommodations on HotelsCombined from agencies that offer free cancellation